Customer Promise - D-Lay® For Men - The Brand You Can Trust

Guarantees

We provide a reliable, discreet & secure service for all of our customers.

Guarantee 1: 100% Money-Back Guarantee

Yes, that’s right. If for any reason you are not entirely happy with your purchase, simply return any unused product to us within 90 days to receive a “no-questions-asked” 100% refund on the full purchase price.

90 Day Money-Back Guarantee FAQs

How do I request a refund?

Please contact Customer Services to arrange the return of the unused product.

How long will it take to receive my refund?

Simply return the unused product to us (we recommend you obtain proof of postage). Once we receive the goods, your refund will be issued within 7 working days.

Is there a time limit on this guarantee?

You may request a refund by email up to 90 days after placing your order.

Is there a catch or small print you have failed to mention?

Not at all. Our offer is very straight forward. If you aren’t completely happy, we firmly believe you deserve a full refund.

Guarantee 2: Discreet shipping & billing

All orders are processed with the utmost discretion. We aim to deliver all orders within 7-14 working days. You can visit our shipping details page for more information.

Your order will be shipped in a plain package, with no logos or reference to our product/website. No references to our product/website will appear on your credit card statement.

For further information, feel free to visit our customer confidentiality page.

Guarantee 3: Secure online order processing

Safe & Secure

To protect your privacy during checkout, information is securely submitted using Verisign SSL 256 bit encryption. This is some of the most sophisticated security software available on the web, ensuring your order is processed securely and safely.

Guarantee 4: Complete protection of your personal details

Personal details protected

We take every precaution to ensure your details are protected, and will NEVER pass them on to third parties.

To learn more about our firm commitment to protecting customer details, visit our privacy policy page.

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